Vivo, a leading global smartphone brand, has expanded its online services to deliver a superior customer experience in Sri Lanka. Through its after-sales services, the company aims to keep local consumers informed about its latest products and features, provide useful information to help the consumers relentlessly with value added initiatives. vivo has expanded its offering to provide necessary services to users to keep them informed to make the best choices. Using vivo Support, customers can now connect with brand’s after sales team directly without any hassle to suit their interest from an array of instant services. Additionally, customers can also check discounted and updated prices for accessories, spare parts by logging on to vivo support website and service-related queries resolved in no time.
As a youth-oriented brand, vivo strives to support its customers at every step of smartphone usage, with a special focus on customer satisfaction through special Service Days. Customers can avail vivo’s services from two authorized vivo service centers free of cost during these days. The services include free pasting of protecting film, free smartphone servicing & cleaning, flash repair, zero labour cost repair and free software updates. The brand also gives a chance to buy adapters, data/USB cables, headphones at discounted prices for an additional comfort.
Customers are the biggest assets of every business and vivo Sri Lanka has been upgrading its initiatives in an effort to continuously ensure customer satisfaction throughout. The brand believes that customer satisfaction plays a vital role, not just in retaining loyal customers but also in attracting new ones through positive word of mouth referrals and strong customer service portfolios. Hence, vivo constantly find ways to upgrade and tailor after-sale services by understanding our local customers’ needs and wants.
Alison Jin, Director of vivo Sri Lanka said, “We at vivo functions relentlessly as a customer-centric and responsible brand to ensure end-to-end customer safety and convenience to our beloved users while providing a hassle-free buying experience. Our consumers have responded positively to our initiatives in the past, and we are pleased to have been able to create a pleasant experience for vivo smartphone users in Sri Lanka. We aim to deliver our services to consumers as quickly as possible and to resolve their queries at the earliest so that users can benefit from our meaningful, cutting-edge innovations and value-added services. vivo is here to support our customers through thick and thin and provide them with the best of experiences.”
The business has strategically strengthened the customer connect in the island by reaching out to its customers nationally through its two exclusive branches in Colombo and Galle. By overcoming geographical limitations, vivo is ensuring cutting-edge facilities and equipment welcome customers to ensure a hassle-free shopping and after-sales service experience.
To gain a deep trust and commitment, a Live Chat service is activated for the customer to resolve their queries and requirements real time*. vivo services can be accessed easily through on-call support using hotline: 011 20 29 184, Facebook, and email. Customers get a response to their queries within few seconds on hotline, Facebook, and 24 hours via servicecenter@lk.vivo.com. This number is functional from weekdays 9am – 5pm, Saturday 9am – 2pm, barring mercantile holidays.
About vivo
vivo is a technology company that creates great products based on a design-driven value, with smart devices and intelligent services as its core. The company aims to build a bridge between humans and the digital world. Through unique creativity, vivo provides users with an increasingly convenient mobile and digital life. Following the company’s core values, which include Benfen*, user-orientation, design-driven value, continuous learning, and team spirit, vivo has implemented a sustainable development strategy with the vision of developing into a healthier, more sustainable world-class corporation.
While bringing together and developing the best local talents to deliver excellence, vivo is supported by a network of R&D centers in Shenzhen, Dongguan, Nanjing, Beijing, Hangzhou, Shanghai, and Xi’an, focusing on the development of state-of-the-art consumer technologies, including 5G, artificial intelligence, industrial design, imaging system and other up-and-coming technologies. vivo has also set up an intelligent manufacturing network (including those authorized by vivo), with an annual production capacity of nearly 200 million smartphones. As of now, vivo has branched out its sales network across more than 60 countries and regions and is loved by more than 400 million users worldwide.
*“Benfen” is a term describing the attitude on doing the right things and doing things right – which is the ideal description of vivo’s mission to create value for society.
Stay informed of latest vivo news at https://www.vivo.com/en/about-vivo/news