23. December 2024
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May 20, 2024
Business & Economy

How to build a culture of service excellence: Ron Kaufman to lead event in Colombo

6min5
In light of Sri Lanka’s emergence from its worst-ever economic crisis, organizations must prioritize customer service excellence as they navigate evolving business landscapes, changing customer needs, and heightened competition. Effective, authentic customer service remains the cornerstone of any successful organization.     Well-known Global Customer Experience Guru Ron Kaufman will lead an event in Colombo, […]
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December 30, 2022
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AchievementsBusiness & Economy

Ceylinco Life once again voted top life insurer in Sri Lanka for service excellence

6min1
      Ceylinco Life has retained the top position for service excellence in Sri Lanka’s life insurance sector in an online survey conducted by LMD, Sri Lanka’s pioneering business magazine, to ascertain satisfaction levels of customers in multiple sectors of business. The life insurance leader was voted as the most popular entity for customer […]
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Lanka Business News is amongst the leading online Business News portals in Sri Lanka, unique for its focus on contemporary business news relevant across multiple industries operating in the country. We present not only the news, but a perspective based on observations and possible implications of a prevailing news item. LBN also provides an insight to the impact of a global economic or industrial development, thus helping stakeholders make informed and calculated decisions.

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