Customer Service Archives - Lanka Business News

December 30, 2024

Marking a significant milestone in the advancement of digital customer service in the banking sector, Dialog Enterprise, the corporate ICT solutions arm of Dialog Axiata PLC., announces the implementation of a state-of-the-art, cloud-based contact centre solution for Union Bank of Colombo PLC. The cloud-hosted platform offers a unified communication solution that integrates voice, video, unified […]

December 18, 2023

Enjoy Special Offers for the Season and Experience the new Spectrum Collection Vogue Jewellers, Sri Lanka’s leader in fine jewellery, takes immense pride in its rich heritage and unwavering commitment to superior customer service. At the heart of Vogue Jewellers’ success lies its loyal customer base, spanning generations and fostering a legacy […]

March 28, 2023

Having opened its doors in 1988, Seylan Bank, the Bank with a Heart, celebrated a milestone 35 years recently, of proudly serving all stakeholders with an unwavering dedication to excellence. The special occasion was commemorated with a religious ceremony at the Millennium Branch of the bank with the participation of the Board […]

March 23, 2021

Airtel Lanka has achieved the best performance on Customer Service parameters as per the Quality of Service (QoS) Survey conducted by Telecommunications Regulatory Commission of Sri Lanka (TRCSL) for the first two quarters of 2020. This recognition comes during Sri Lanka’s initial lockdown period and as we all had to transition to […]

March 18, 2021

With people relying more on digital support, traditional customer service as we know it is likely to be dead in five years NAIROBI, Kenya, March 18, 2021 Over the last decade, customer service has relied on channels such as email, phone, and face-to-face contact, but the industry is rapidly changing. With people relying […]

February 15, 2021

Sri Lanka’s most preferred youth telco, Airtel Lanka announced a major expansion to its existing Customer Service footprint across the island. The expansion takes place as part of Airtel’s aggressive drive towards customer experience optimization in view of the anticipated launch of Airtel 4G. With the expansion, Airtel now has 5,000 Service Points and 70 […]

Customer Service to New Heights with Digitalized Contact Centre for Union Bank – in Partnership with Dialog Enterprise

Vogue Jewellers – The Gold Standard for Customer Care and Aftersales

Seylan Bank celebrates milestone 35 years of outstanding customer service and unwavering dedication to excellence

Airtel sets the gold standard in customer service among Lankan telcos

Customer service in Kenya – what it will look like in 5 years, and how your business can benefit

Airtel expands customer service touch points through an extensive expansion