SriLankan Airlines has made arrangements for all ticketing related matters to be handled from SriLankan Airlines ticket offices and passenger services offices across the country, for the convenience of its valued customers and taking into consideration the current situation in the country. SriLankan Airlines wishes to inform valued customers to contact Global Contact Center which is 24 Hours operational by dialing 1979 for all ticketing related queries.
Accordingly, ticketing related matters can be taken care of by SriLankan Airlines offices in Kandy and Galle, and passenger services agency offices in Batticaloa, Gampaha, Hambantota, Jaffna, Kurunegala, Vavuniya and Wennappuwa.
| SriLankan Airlines Office | Address | Phone | Availability |
| Kandy | 19, Temple Street, Kandy | 019 733 3101 | Office Hours |
| 0710210808 | 24 Hours | ||
| Galle | 141/1/1, Colombo Road, Kaluwella, Galle | 019 733 3106 | Office Hours |
| 0710210816 | 24 Hours | ||
| Passenger Services Agencies | Address | Phone | Availability |
| Batticaloa
|
373, Trinco Road, Batticaloa.
|
0065 222 9888 | Office Hours |
| 077 376 2274 | Office Hours | ||
| Gampaha
|
302, Colombo Road, Gampaha
|
033 223 6900 | Office Hours |
| 033 495 0020 | Office Hours | ||
| 077 592 6772 | Office Hours | ||
| Hambantota
|
30, Wilmot Street, Hambantota
|
047 222 0527 | Office Hours |
| 047 222 0528 | Office Hours | ||
| 071 294 0702 | Office Hours | ||
| Jaffna
|
272, Stanley Road, Jaffna
|
021 222 0404 | Office Hours |
| 077 843 5502 | Office Hours | ||
| 077 591 6249 | Office Hours | ||
| Kurunegala
|
82, Colombo Road, Kurunegala
|
037 788 0890 | Office Hours |
| 077 010 2103 | Office Hours | ||
| Vavuniya
|
60/8, First Cross Street, Vavuniya
|
024 222 4392 | Office Hours |
| 077 706 2607 | Office Hours | ||
| Wennappuwa
|
242, Main Street, Wennappuwa
|
031 225 4251 | Office Hours |
| 077 338 8906 | Office Hours |
*Office hours from 08.15 a.m. to 16.45 p.m.