Committed to strengthening partnerships with its retailer base, Samsung Sri Lanka successfully commenced its unique project ‘Black Eagle’, in which a dedicated team from Samsung directly visits authorized retailers to resolve any challenges they might face in order to ensure a smooth and long-lasting business relationship. Conceptualized as a monthly endeavor, under project ‘Black Eagle’, a dedicated team will visit island-wide authorized retailor shops every month to offer solutions for any challenges faced by retailers to create shared success for both partners.
The dedicated team from Samsung ensures instant feedback and solutions for any difficulties faced by the retailers while enhancing retail visibility further. In addition, the team provides services such as organising and restocking in case of shortfall, gathering information about service or sales related issues. This helps build stronger relationships with both consumers and retailers. Samsung maintains a long-standing relationship with its retailers across the island, which has facilitated a steady sales channel for its products. Through ‘Black Eagle, Samsung is committed to developing long-term, trust-based relationships with its retailers to optimize partner capabilities and improve end consumer experience. Samsung’s technology leadership, innovative and extensive offerings help grow business for its retailers further.
As Samsung is the nation’s most loved Electronics and the No.1 smartphone brand in Sri Lanka, it has built a portfolio of high profile retailers who are part of Samsung’s success story in Sri Lanka. Samsung has a rich history of introducing revolutionary products and also launched the Galaxy A80 recently, which boasts of the world’s First Rotating Triple Camera. Project ‘Black Eagle’ is helping to consolidate Samsung’s retailer network across Sri Lanka further and will continue to do so.
Samsung Sri Lanka has also extended their Service Centre hours; Monday – Sunday 8.30am to 6.30pm with the goal of providing customers a greater service.