June 2023, Colombo: Sampath Bank has proudly re-launched its corporate website to better reflect its evolving ethos and ambitious vision for the future while striving to offer an improved customer experience. The new-look website leverages on the latest technology for better navigation and user appeal, thereby attracting more customers to conduct transactions online. As a leading bank in offering digitally transformative banking experiences to customers, Sampath Bank’s new website deploys cutting-edge design, content, and innovation to delight customers.
The information-rich website enables customers to gain insights into how Sampath Bank adds value to their financial needs for a hassle-free and smooth experience. The customer-centric focus of the Bank ensures that the new website prioritizes customer convenience and speed of access to information. There are many unique features on the new website which makes for an enhanced user experience.
Upholding its gratitude towards its customers, a unique feature of the website is the warm Ayubowan you receive each time you log in. The virtual Sampath Bank assistant on the home page graciously assists users navigate the website faster. Moreover, the Digital Banking and Product Wizards enable users to access information and services directly and quickly. For customers looking for information, a chatbot answers questions in real-time in all 3 languages. Customers can also take a virtual tour of Sampath Bank’s ATM and VTM machines to familiarize themselves with the hi-tech facilities offered by the Bank.
Reflecting its digital journey, the Bank offers digital products such as Sampath Vishwa, a unique Internet banking facility that is a complete online process that fits appropriately into customers’ busy lifestyles. With Sampath’s Pay Easy Facility, a safe and secure online payment portal is also available for customers to make utility bill payments via their mobile devices. The Bank’s internet payment gateway offers secure connections between the customers, online store, and internet merchant accounts, facilitating hassle-free online payment.
A spokesperson for Sampath Bank said: “We are delighted to roll out the new and improved website to enhance user experience in our endeavor to serve customers better. The Bank has invested in the latest digital technology to make the new website one of the most advanced and fast to navigate as compared to any bank in Sri Lanka, helping us to place our customer-centric, digital footprint ahead of competitors. A friendly user interface infuses greater value for customers in the spirit of Sampath Bank’s pursuit of technological innovation.”
Sampath Bank is a 100% local bank that has deeply rooted itself in the hearts of the people of Sri Lanka. Established in 1987, the bank has become a state-of-the-art financial institution that continues to be a market leader today thanks to its constant innovation and customer focused approach to business. It has introduced many firsts to the Sri Lankan banking sector including the introduction of ATMs to Sri Lanka, extended banking hours and slip-less banking to name a few. The Bank continues to steadily transform itself into a technology-driven financial services provider whilst keeping true to its traditions and values.