Customer convenience is at the heart of Amana Takaful’s (ATL) products and services and its focus on customer-centricity. The company’s growth and expansion can be attributed to the practical benefits that its portfolio of products infuses into the lives of customers across all walks of life. ATL’s product portfolio is continuously evolving in terms of features and coverage to keep pace with the evolving needs of its customer base. For over two decades, ATL has driven a change in mindsets of people who felt purchasing insurance was a stressful process. By serving the customer with greater levels of convenience, comfort and honesty, ATL has successfully grown its customer base by ensuring their insurance experience a seamless and stress-free.
Understanding customers’ stress points in their busy schedules, ATL has taken steps to reduce the hassle of making premium payments by offering customers various channels through which they can settle due payments as per their own convenience. Of course, for customers who prefer to visit branches can settle their payments in over-the-counter transactions with the company’s friendly and courteous staff.
Always seeking to infuse more value for its customers, the company has gone a step further to distinguish itself in the market with the Absolute 0% Installment Plans for credit card holders. ATL’s 0% Installment Plan is designed to give customers an added advantage. The Absolute 0% Installment plan ensures the customer does not have to bear any extra or hidden costs.
ATL offers three payment period options of 3, 6 and 12 months. By extending the payment option whereby premiums can be settled in installments, customers of ATL do not have to bear the financial burden and stress of putting the entire amount down at one time. With no extra cost they can pay as per their financial capacity and yet enjoy the protection of the insurance cover.
ATL has forged exciting partnerships with the leading banks in the country such as Bank of Ceylon, Sampath Bank, Nations Trust Bank, Commercial Bank and HSBC to offer the facility to the respective credit cardholders the 0% Installment Plan. The general terms and conditions of the card issuing company will continue to apply.
Enhancing the customer experience yet further, the company has invested in digital technologies to empower its customers to conduct insurance related transactions on the go. As a result, the ATL Total Drive Motor Policy can be renewed online. All that a customer has to do is log in to ATL’s website, fill in details and simply renew the policy online. A 7.5% discount on the basic premium, on all motor policy renewals will be granted. ATL’s Kruthaguna, Travel Pal and 3rd Party Motor insurance can be purchased onlineby logging onto www.takaful.lk.
ATL continuously reaches out to customers from all segments of society and offers innovative and state-of-the-art insurance products that are convenient, affordable and reliable. As part of its commitment to remain ‘Open to all’, it reaches out to all communities through a multi-ethnic team across its network. As ATL keeps customer needs and convenience at its core, ATL has been the pioneer of rolling out innovative insurance products in Sri Lanka for over two decades.
Revelling in extending convenience for policyholders, ATL provides online and offline support and a 24-hotline is available to ensure that policyholders are served at all times. The support team can be reached on 011 7 501 000 and via www.takaful.lk at any time of the day and are on hand to provide policyholders and potential customers with any assistance or guidance that they might need.