Grand Serendib announced that it has been awarded the esteemed World Luxury Award, a global recognition honoring its excellence in service quality and guest satisfaction.
At a ceremony held recently at the Ayana Resort in Bali, Indonesia, Grand Serendib was acknowledged with three distinguished awards: Luxury Modern Hotel Global Winner, Luxury Boutique Hotel Country Winner (Sri Lanka), and Luxury Rooftop View Hotel Continent Winner (Asia).
This achievement establishes Grand Serendib as one of the youngest hotels to earn such high acclaim within only two years of its founding.
This recognition, awarded for the hotel’s exemplary service and dedication to creating memorable guest experiences, marks an important milestone for the Grand Serendib team. The hotel’s award for the best rooftop view highlights the hotel’s offering of a unique environment for guests, combining top-tier culinary experiences with a serene, greenery-filled atmosphere.
Grand Serendib attributes this success to the leadership of Chairman Dilip Herath and the hotel’s executive team, including Director Sanath Jayasuriya, Executive Director Nalinda Sandaruwan, and Director of Operations Saman Dharmasiri.
The dedication of the Resident Manager, Heads of Departments, and all team members has been essential in achieving this recognition. “This award exemplifies commitment and effort, inspiring us to continue delivering exceptional service,” Chairman Herath stated.
With a mission to exceed guest expectations, Grand Serendib focuses on more than luxury amenities; it offers an attentive, personalized experience that turns each visit into an extraordinary stay. Each detail, from concierge service to unique dining experiences, underscores the hotel’s philosophy of blending elegance with warmth, ensuring that each guest feels truly valued.
The award also acknowledges the influence of Grand Serendib’s loyal guests, whose positive feedback has played a central role in shaping the hotel’s standards.
With over 1,000 authentic guest reviews collected in the past year alone, Grand Serendib has been maintaining the highest standards of service.
“The team extends its gratitude to each guest for their reviews, ratings, and patronage, which have been vital in guiding the hotel’s journey toward excellence.”
“Our journey to luxury and excellence is ongoing,” the team noted, “and this award motivates us to uphold and exceed the standards that have earned us the World Luxury Award.”
Grand Serendib in Kandy offers 24 rooms including two suites, a family room and many more.