In an era where employee morale and workplace satisfaction have become paramount to organizational success, Exterminators PLC has emerged as a champion of excellence in creating an enviable work environment. Achieving the coveted title of a ‘Great Place to Work’ for three consecutive years, along with its remarkable milestone in 2021 as Asia’s first pest control company to earn this certification, Exterminators PLC exemplifies the values of commitment, inclusivity, and employee-centricity. This displays the foundational principles and operational strategies that have enabled the company to cultivate such a high-performing workplace.
Central to the ethos of Exterminators PLC is the understanding that employees are the heart of the organization. The company’s leadership has consistently emphasized that the hard work and dedication of its staff are crucial in delivering exceptional service to its customers. This philosophy is not merely lip service; it translates into tangible practices that prioritize the wellbeing, safety, and professional development of all employees. In an industry often characterized by physical demands and potential hazards, the company adopts a proactive approach by cultivating a safe work environment where employees feel protected and valued.
The trust index survey, an integral part of the evaluation for the certification, highlights various aspects of workplace culture, including leadership integrity, personal job satisfaction, collaboration, and communication. Exterminators scored over 90 percent on key criteria, indicating that a vast majority of employees feel respected, supported, and acknowledged in their roles such as leadership behaviour, integrity, personal job satisfaction, hospitality, community, corporate image, pride, communication, credibility, and collaboration. Additionally, the company scored over 88% on team, competence, camaraderie, justice, caring, engagement, respect, and innovation. This robust feedback mechanism not only serves to identify areas for improvement but also cultivates a sense of ownership and belonging among staff members.
Sajith Bandara, the General Manager, eloquently captures this sentiment by noting the joy of working within such a diverse team united by a shared vision of doing what is right and doing it well. The company’s commitment to fostering a collaborative and inclusive culture is evident in its dedication to diversity and teamwork. With a workforce representing three generations, Generation X, Millennials, and Generation Z, Exterminators PLC thrives on the unique perspectives and strengths each generation brings to the table. Marlon Ferreira, Managing Director, stated innovation is not just encouraged; it is embedded in the culture at Exterminators. Ferreira also reflects this belief by highlighting the significance of nurturing a learning atmosphere where employees can take creative risks and push their boundaries. Accepting that mistakes are a natural part of the growth process, the company fosters a culture where failing is not seen as a setback but as an opportunity for development.