Diesel & Motor Engineering PLC (DIMO), one of the leading automobile companies in Sri Lanka, successfully hosted the Mercedes-BenzSEAII Aftersales Management Meeting, a three -day conference attended by representatives from Mercedes-Benz Aftersales Service from different countries in the South Asian region.
The event, held at DIMO 800, witnessed the participation of Heinrich Schromm – Head of Aftersales for the region with rest of the Senior Managers from Aftersales representing Malaysia, Singapore and Indonesia.
During the conference, participants exchanged ideas and shared their knowledge on best practices and experiences in Mercedes-Benz aftersales services in the region. All participants also had the opportunity to explore Sri Lanka’s best aftersales facility – DIMO 800 as well as visit the DIMO Academy for Technical Skills (DATS), which is one of its kind in Sri Lanka’s private sector. Established in 1990, DATS is designed to meet international training standards and offers Vocational and Advanced Technical Training courses in line with current high-tech automobile technology of Mercedes-Benz.
All participants were impressed with DIMO’s state-of-the-art Mercedes-Benz service facility at DIMO 800, the commitment shown by the staff towards customer service as well as the overall engagement and passion towards the Mercedes-Benz brand. The Daimler senior management in particular were also impressed with DIMO’s efforts in attracting various types of Mercedes-Benz customers from those owning the latest models to owners of some of the oldest models for regular aftersales services.
Addressing the gathering at the conference, Heinrich Schromm stated, “I am pleased to state that DIMO is undoubtedly the benchmark in the region for all Daimler General Distributor Markets and it is impressive to note that DIMO has even surpassed certain aspects of Daimler Market Performance Center (MPC) operations.”
Expressing his views, DIMO’s Chairman & Managing Director Ranjith Pandithage stated, “We are delighted to host the Mercedes-Benz SEAII Aftersales Management Meeting 2018. This is the ideal platform for all of us in the region to come together and discuss in detail about how even the best aftersales services offered to Mercedes-Benz customers can be further improved. It also gives us an ideal opportunity to showcase the world-class facilities that we have put together here in Sri Lanka.”
This was the second instance DIMO was selected to hostthe Mercedes-Benz Aftersales Management Meeting where DIMO last hosted the conference at DIMO 800 back in 2014.