The Commercial Bank of Ceylon has opened its first ‘DigiZone’ – a purpose-designed space for customers to be introduced to, and experience the convenience and functionality of the Bank’s comprehensive digital banking offering.
Located at the Bank’s Wellawatte branch at 343, Galle Road, Colombo 6, the DigiZone is intended to be a familiarisation centre for customers to get acquainted with digital banking and get hands-on experience with the help of the Bank’s Digital Assistants if necessary.
It is equipped with WiFi-connected computers and free WiFi for customers’ mobile devices, to enable visitors to experience the Bank’s digital apps, register themselves for digital banking, login to existing accounts or open new accounts and to perform digital banking transactions.
Speaking at the opening of the DigiZone, Commercial Bank Deputy General Manager – Retail Banking and Marketing Mr Hasrath Munasinghe said the Bank is proud to have been a pioneer in Sri Lanka’s digital banking revolution and has crafted a strategic digital roadmap. “At the core of our strategy is to migrate customers to digital channels for regular transactions and to offer more advisory services like financial planning, wealth management and trade services at the branches,” he said.
“It is our duty to encourage our customers to engage with our digital channels, and DigiZone takes us one step closer to achieving this goal,” Mr Munasinghe said, adding that “The Bank has exciting plans for this concept, and especially for this location. It will not only be an experience zone for our customers, but will also be a location where we provide digital banking knowledge to future generations.”
A trailblazer in the digital banking arena, Commercial Bank has revolutionised banking with an innovative and inclusive product range with state-of-the-art security features and user-friendly interfaces to facilitate maximum customer convenience. Commercial Bank’s digital products have achieved the best penetration and usage in the banking sector.
Adjudged the ‘Best Mobile Banking App’ in Sri Lanka by Global Finance, Commercial Bank’s flagship digital platform ‘ComBank Digital’ is an integration of all the Bank’s online and mobile banking channels and is offered via a responsive web application and three native mobile applications (iOS, Android and Huawei), enabling access across all devices such as desktop PCs, laptop computers, tabs and smart phones.
ComBank Digital is the most used digital banking platform in Sri Lanka with more than one million users, while ComBank e-Passbook is the first of its kind in South Asia. Among the Bank’s other noteworthy achievements in the digital sphere are ComBank Q+, the first QR code-based app certified by LANKAQR; the Flash Digital Bank Account, the first digital bank account approved by the Central Bank of Sri Lanka (CBSL); and ‘Commercial Bank LEAP GlobalLinker – a comprehensive digital business eco system, helping local businesses to take their business to the global market place.
Digital Banking is also an important element in Commercial Bank’s sustainability road map, as it contributes significantly to reducing the consumption of paper and fuel used by customers to travel to bank branches.
Sri Lanka’s first 100% carbon neutral bank and the largest private sector bank in Sri Lanka Commercial Bank is also the first Sri Lankan bank to be listed among the Top 1000 Banks of the World. The Bank operates a strategically-located network of branches and 964 automated machines island-wide, and is the largest lender to Sri Lanka’s SME sector. Commercial Bank has the widest international footprint among Sri Lankan Banks, with 20 outlets in Bangladesh, a Microfinance company in Nay Pyi Taw, Myanmar, and a fully-fledged Tier I Bank with a majority stake in the Maldives.