The Commercial Bank of Ceylon, the first bank in Sri Lanka to enable Social Network Banking services, has announced that it has enabled trilingual access to both its WhatsApp Banking and Bank with ComBank on Viber services, another first in Sri Lanka.
Consequently, users of these services can now perform functions such as account balance inquiry, account history view, cheque book request, interest rates inquiry, subscribe to ComBank Digital, and even open new Flash Digital Bank Accounts in the preferred language. Users will be prompted to select from Sinhala, Tamil and English for communication, each time they access either one of these services, the Bank said.
Commercial Bank already has a trilingual official website and a one-stop trilingual Integrated Contact Centre with customer service representatives who handle calls, written communications, customer requests and customer feedback routed through social media, team leaders and trainers.
To access ‘ComBank WhatsApp Banking,’ customers simply type ‘Hi’ on WhatsApp and send the greeting to the designated number, 0713 353 353. A set of simple instructions such as entering numerical commands to receive the information they are looking for will follow, and the required information will be shared with the customer after he or she enters a unique One-Time-Password (OTP) sent by the Bank via SMS. Similarly, ‘Bank with ComBank on Viber’ delivers real-time customer service via an Artificial Intelligence (AI) Chatbot that can be located by those who already have the Viber app installed. To begin using ‘Bank with ComBank on Viber’ interested parties must install the Viber app on their smartphones from the ‘App Store’ or ‘Google Play’ and search for the ‘Bank with ComBank on Viber’ bot.
Sri Lanka’s first 100% carbon neutral bank, the first Sri Lankan bank to be listed among the Top 1000 Banks of the World and the only Sri Lankan bank to be so listed for 11 years consecutively, Commercial Bank operates a network of 268 branches and 938 automated machines in Sri Lanka. Commercial Bank is the largest lender to Sri Lanka’s SME sector and is a leader in digital innovation in the country’s Banking sector. The Bank’s overseas operations encompass Bangladesh, where the Bank operates 19 outlets; Myanmar, where it has a Microfinance company in Nay Pyi Taw; and the Maldives, where the Bank has a fully-fledged Tier I Bank with a majority stake.